Return & Refund Policy for High Peak Nutrition
Our Return and Refund Policy was last updated December 28 2021
Thank you for shopping at High Peak Nutrition.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for most products that You purchased with Us. Exception being any supplements with an NPN number as per the government. This includes but is not limited to Human Fuel supplement line, and additional Health Canada approved products. Services such as coaching can not be refunded, unless High Peak Nutrition has made an exception.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
1 Mount Haven Cres, Grand Valley, Ontario L9W 5Y9
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
High Peak Nutrition is a Canadian nutrition coaching company rooted in food psychology. Empowering people with a customized one-on-one approach to supporting responsible weight management, High Peak Nutrition’s programs are built to reduce inflammation and create hormonal balance to promote long-term wellness.